# ServiceNow tickets Spotline Digital Assistants can also integrate seamlessly with ServiceNow to create tickets in ServiceNow for those cases where bot is not able to provide an appropriate answer and where live chat support is not enabled User can check the status of their tickets right from Microsoft teams. They don't have to go to ServiceNow to create tickets either. ### Ticket Creation in ServiceNow For those scenarios that require review and analysis the bot can create a ticket in ServiceNow automatically so that the support team can take it from there. The users do not have to explicitly login into another system to create the ticket. {% embed url="" %} ### ServiceNow Ticket Status Users can check the status of their ServiceNow ticket right from Microsoft Teams. {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.spotline.io/spotline-bots/getting-started/servicenow-tickets.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.