ServiceNow tickets

Spotline Digital Assistants can also integrate seamlessly with ServiceNow to create tickets in ServiceNow for those cases where bot is not able to provide an appropriate answer and where live chat support is not enabled

User can check the status of their tickets right from Microsoft teams. They don't have to go to ServiceNow to create tickets either.

Ticket Creation in ServiceNow

For those scenarios that require review and analysis the bot can create a ticket in ServiceNow automatically so that the support team can take it from there. The users do not have to explicitly login into another system to create the ticket.

ServiceNow Ticket Status

Users can check the status of their ServiceNow ticket right from Microsoft Teams.