Live Chat

User will be request support by a live human agent at any point of time. This provides a great way to help the users for complex scenarios or where hand-holding is required.

Especially Shared Services teams or specialized Support teams can watch the user interactions and can jump in help the users when needed.

There is an ticketing system included for offline support. This ticketing system can be integrated with ITSM systems like ServiceNow if needed.

Agent Chat Functionality

For example if a user wants help, they can chat with assistant in Microsoft Teams and the support agents can pick up the request and follow through

Synapse Ticketing Functionality

For the cases where the customer do not have a support team to provide live chat, the digital assistant can create a ticket for the interactions and they can be addressed by the support team in an offline manner.

Canned Responses

Support agents can be productive by using canned responses for repetitive answers.