Purchase Request Processing

Spotline Digital Assistants can help streamline the Purchase Request creation, approval and processing in Ariba.

The various stakeholders involved are:

• Requisitioners who create PRs

• Approvers who approver PRs

• Support staff who help in the processing

• Configurators who maintain and manage Ariba

Pre-Buying Experience

The pre-buying experience using a chatbot in the Ariba procurement process involves using artificial intelligence-powered conversational interfaces to help customers with the initial stages of the procurement process. The chatbot can assist with product and service information, provide quotes, guide customers through the ordering process, and answer questions about the procurement process. By using a chatbot, customers can have a more efficient and streamlined experience, as they can quickly get the information, they need without having to navigate through a complex website or speak to multiple customer service representatives.

Purchase Requisition Buying Experience

As requisitioners are creating Purchase Requisitions in Ariba, Procurement Digital Assistant will be there online within Ariba to help users if they get stuck or need specific help filling some data or dealing with specific system error messages.

Purchase Requisition Approval

Approvers will be able to approve requisitions right from Microsoft Teams. They will be notified about approvals. Also, they can ask the bot at any point of time to find out what are the outstanding approvals.

Ariba PR Status along with Nudging

Requisitioners will be notified in Microsoft Teams once their requisition is fully approved. They can ask the bot the status of a requisition at any point of time.

GR Creation

GR (Goods Receipt) creation in the Ariba portal can be done using a chatbot. The chatbot can assist with the process by guiding the user through the required steps and gathering information about the goods being received. This can include details such as the supplier, the purchase order number, and the date of delivery. The chatbot can then use this information to automatically create the GR in the Ariba portal and update the relevant systems, such as the supplier and inventory management systems. By using a chatbot for GR creation, the process can be made more efficient, as users can quickly provide the necessary information and have the GR created without having to manually enter data into the system.